The national rejection rate currently stands at 17% of lodgments. Some administrators have an acceptance rate well over 90%. Rejection may depend upon a number of factors:
The creditor is of the opinion that you could make a higher offer of settlement.
Information supplied does not tally with information given at the time of granting credit.
The loan [...]

A counsellor will prepare the presentation using standard ITSA forms.
They will be sent to you to read, digest, ensure you know what you’re undertaking and signing.
After return the appointed administrator will closely examine the documents and if satisfied consent to act in writing and then direct the documents to ITSA.
ITSA officials will examine the offer [...]